returns

returns and exchanges

Is your item damaged or missing parts? We’ve got you covered! See Damaged Items or Missing Parts for more information.

Returns
Most items can be returned within 30 days of delivery; however, some items are not eligible for return. Additionally, a modified return policy applies to some products, including large furniture. For more details, please read our Return Policy.

Returns are seamless and easy, and you can do it online!

  • Email us with the subject line “Return Item”.
  • State your return reason and refund preference, cash or credit.
  • Check your inbox for a return confirmation email. We’ll refund you as soon as you send the item(s) back.

Return Shipping
Return shipping costs will be deducted from your refund and can vary depending on the location of the return.

For items delivered via courier: Print the waybill label from your return confirmation email, and give it the collection agent.

For large, heavy, or fragile items delivered via special carrier: Follow the same steps above, but instead of printing a shipping label, we’ll coordinate for the carrier to pick up the item at your convenience.

Refunds
In most cases, when returning an item, you can choose between store credit or receive a refund to your original payment method. For more details, check out our Refunds article.

Exchanges
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.

  • Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.
  • After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.

Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.

return policy

Finding your perfect piece should be easy. If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can’t be returned, including:

  • Clearance items (unless damaged or defective)
  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable”
  • Items you have already assembled

To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.

Refund Options
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:

Large Furniture Return Policy
You can return a large furniture within 30 days of delivery as long as it has not yet been installed/assembled and is returned in the original packaging.

Before installing or assembling the furniture, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the furniture.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed or assembled the furniture, it cannot be returned.

damaged or defective goods

We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution and tell us by email:

  • Replacement parts (e.g. table leg)
  • A replacement item
  • A refund

To get started:

1) Send us an email with pictures

2) In the subject line type  “Return Item” or “Replace Item or Parts”

3) Inform us if the item is “Damaged or defective”

4) Choose your resolution and inform us

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

refund policy

What are my refund options?
You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy.

When will I receive my refund?
For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

To check the status of your refund, please email us.